The install of the Wiz drivers is easy and straight-forward, however, because it creates a virtual parallel port, it needs to make deep changes within the Windows Registry and security barriers prevent the install of happen.
Some of the symptoms you have one or more security settings or programs that are preventing the install of the driver are described below:
1. You insert the USB cable into the computer, connect it to the unit and the install does not start.
2. You receive a message similar to “This operation requires elevation”.
3. You run the driver install manually and it seems to install, but doesn’t.
4. You check the Device Manager and no Port was created.
If this happens to you, check the following, in order.
EXTERNAL SECURITY SOFTWARE
There are several virus scanners and Internet Security Programs on the market that simply lock the registry and prevent changes. At the time of this writing, if you have:
Norton Security – any product
Symantec – any product
TrendMicro – any product
BitDefender – any product
they have to be completely disabled. Completely disabling these products sometimes require calling the company and asking for instructions on how to do it. Please keep in mind that simply quitting these applications does not disable their “stealth” protection and they will prevent the install of the Wiz drivers.
To check which of these programs you have installed – if any – go to the Belarc website (http://www.belarc.com/free_download.html) download and run the free report. Once it is done, check the list of software installed – it will tell you what you have and if it is running.
Please contact the appropriate manufacturer and ask for instructions on how to temporarily disable *all protection while the driver is installed. Once it is installed, you can turn all security back on.
Once security is completely disabled, inserting the USB cable directly into a PC USB port will trigger the driver install. You will see a sliding icon in the Start bar glowing gree during the process. Once it is done, the bar disappears and the port is created.
1. Make sure your computer is connected to the Internet and automatic updating is turned on
Your computer must be connected to the Internet for Windows to be able to search online for a device driver. To see if your computer is connected to the Internet, open your web browser and try accessing a website. If you’re temporarily disconnected, such as when you’re traveling with a laptop, wait until you’re online again, and then try reinstalling your device.
Windows can’t check for the latest drivers unless automatic updating is turned on. Most people turn on automatic updating the first time they use Windows, but if you’re not sure you did, you should check to make sure it’s turned on.
– Turn Automatic Updating ON and OFF
- Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
- Tap or click Choose how updates get installed.
- Under Important updates, choose the option that you want.
- Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box.
- Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows check box, and then tap or click Apply.
2. Manually check for drivers using Windows Update
- Open Windows Update by clicking the Start button . In the search box, type Update, and then, in the list of results, click Windows Update.
- In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
- If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.
- On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.
- On the Windows Update page, click Install updates If you’re prompted for an administrator password or confirmation, type the password or provide confirmation..
3. Manually install the drivers for the device
- Copy the PN driver install file (exe file) into a new folder and name it.
- Rename the file from .exe to .zip . Don’t worry if you get error warnings, just go ahead and do it anyway.
- Extract the now zip file into this folder.
- In Device Manager, right click on the PN entry under “Other Devices” and choose Update Driver.
- In the Update Driver window, choose Browse my computer for driver software.
- In the next window, click the Browse button and navigate to the location of the extracted folder above and click Next.
- NOTE : YOU WILL HAVE TO REPEAT STEPS 4 to 6 TWICE
During the manual install, first the COM port is configured then the the USB protocol. Once the first time is done, simply go back to step 4 and repeat.In Device Manager, after doing BOTH installs, you will see:- Under Universal Serial Bus controllers, you will find an entry that says:
– Under Ports (COM & LPT)
Pocket Neurobics Wireless Dongle (COMx)
- ATTENTION: SOME COMPUTER BRANDS like to reserve COMs 1, 2 and 3 for their own use. If no COM ports are used, a new install enumerates the next available port (normally COM3). If you still have problems and the device is connected to COM 3, you can change the port assignment manually.1. In Device Manager, right-click the PN device name under PORTS(COM & LPT)2. Click on Properties > Port Settings > Advanced.
3. On the COM Port Number field. change the COM port from COM3 to another port (we recommend using COM6 and above to avoid conflict).
4. Click OK
- After installing the driver manually OR doing an Automatic Update, REMOVE THE PN DEVICE FROM THE PORT AND REINSERT IT.
- Open BioExplorer and add the device as usual.
NOTE: This last procedure is a fool-proof way to install the driver. It bypasses the installer and provides Windows with the system files it needs to perform the install.
If you get any errors with this procedure, it will always be related to your rights are a user – either UAC settings that need to be changed or the user trying to perform this install is not the Administrator.
ALSO – again, a reminder:
PAY ATTENTION TO THE MANY LAYERS OF SECURITY SOFTWARE YOU HAVE INSTALLED ON THE COMPUTER.
Many security programs out there install MANY layers of security to avoid Malware and Viruses. KNOW HOW TO OPERATE YOUR ANTI-VIRUS and WINDOWS SECURITY SOFTWARE so you know now to turn it off in order to have the driver installed.
These procedures have proven to work 100% of the time and if followed will install the drivers without a problem.
1. THE DRIVERS ARE DESIGNED TO WORK ON PCS and not MACS
2. SOME USERS HAVE HAD SUCCESS RUNNING THEM ON MAC VIRTUAL MACHINES, but this install is not supported by us – you can try it at your own risk.