FAQs



Windows 8 140201 : 64-bit BioExplorer HASP is not recognised

On a Windows 8 64-bit machine  (esp Windows 8.1 Pro), if the BioExplorer installation proceeds correctly and the BioExplorer HASP security dongle installation also proceeds (it may or may not give a compatibility warning at the end of the installation) to the extent that the HASP red light comes on, but BioExplorer cannot find it and hence won’t run, then you may need to update the HASP driver (that was embedded in the BioExplorer installation file).

This is simply a matter of going to the site below and installing the driver after it has downloaded. Your HASP can be plugged in whilst this update proceed. You will see the red light on the HASP blink as the new driver takes over.

BioExplorer should then be able to find the driver and happily run.

http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947119

Driver 131001 : failed Install Under Win8

PN driver for the Wireless dongle or the Wiz products usually install OK under Win 8 by having Windows search it’s on-line repository. (Just remember to allow Windows to install the driver twice!). However on some machines issues arise. It seems vendor specific.

Win8 will not install drivers that are unsigned. The PN drivers are signed, however if you suspect Windows is tripping up on this point, you might try the following special procedure which then does allow installation of unsigned drivers. It might be particularly relevant if you give up on the auto install and try the manual auto installer referenced elsewhere in the FAQ.

To allow Win8 to install unsigned drivers, you will need to reboot in a special mode, first..

– pass mouse over lower right corner and choose “Settings”

– the “change PC settings” ->”General” and on the bottom under “Advanced startup”, click “Restart Now”

– choose “Troubleshoot” -> “Advanced options” ->”Startup Settings” and click “Restart”

– when restarting, options are shown, press key 7 for “Disable driver signature enforcement”

Unsigned drivers will now be accepted.

Windows 8 131001 : cannot find the PN driver.

Some W8 machines install without issue and some complain.

First check whether you need elevation (see other post on FAQ.) If that fails then try a manual install as administrator. Manual executable is here. Just run it. Please report success and failure to us  so we can get a better idea of what the issue is.

Windows 8 140201 : Wiz driver install incomplete

If plugging the Wiz or Wireless dongle for a first time, Windows should go on-line and seek out its driver to install. It may ask you twice to allow it to install.

If this automatic process fails, look in Windows Device Manager (to access in Windows 8, right click the lower left corner icon). If there is an item with a question mark against it indicating an unsuccessful install, right click and select “Update Driver Software…” This will re-initiate the automatic process.

If this fails again, then right click again, this time select “Uninstall”. Remove the Wiz/wireless dongle, and re-insert to start the process again.

With a successful installation you in Windows Device Manager you will have an item under “Ports” called Pocket Neurobics Wireless Dongle. Take note of the COM port assigned by Windows (eg “COM3”)as this is the one piece of information that needs to be passed to BioExplorer or other software. See the install instructions for the software for further info.

Wiz 140301 : Can the U-wiz do ultra low frequency?

Short answer is Yes.

A slightly longer answer is No.  Wiz yes, however BioExplorer cannot do the very very low frequencies that the Othmers use. BioEra can.

 

U /Q Wiz are _DC coupled_ devices. That is they measure all the sins right down to DC (0Hz).

We in fact modify them such that default operation is _AC coupled_ mode by removing the DC offset voltage. This has the effect of introducing an artificial low frequency cut-off at about 2Hz so that the signal looks more like the (well-behaved) Pendant EEG signal.

Each time the Wiz powers up, it comes up in the default _AC coupled_ mode and you need to specifically enable _DC coupled_ mode.

For the Q wiz, the button at the bottom of the unit has these functions:

–          Short press: references linked no/yes (off/green)  [this state is remembered between power cycles]

–          Long press (>2sec): AC/DC coupled (off/blue) [this state is not remembered between power cysles]

So if both _Linked References_  AND _DC coupled_, then Green+Blue = Aqua

 

Mental jog: Blue = cold = frozen = DC offset is not removed = any DC variation affects the EEG signal strongly

 

The colour indications are the same for the U-wiz, however the U-wiz has no buttons. For the Uwiz, Mode changes, linking references and AC/DC coupled must be done in the Wiz window in BioExplorer.

 

Other bits of information.

How to use:

–           If using ultra low, must use Ag/AgCl electrodes and even then wait a few minutes to allow electrodes to stabilise.

–          Start in default AC coupled mode then allow signal to look good. Then select DC coupled. If the trace is racing off the screen, then you haven’t waited long enough. This stuff is not easy and very artefact prone. Not for the home user IMO.

I don’t have an ultra low frequency BioEra design yet. Considering whether it is a good thing to do or not.

Driver 141124 : What to do when a device isn’t installed properly

1. Make sure your computer is connected to the Internet and automatic updating is turned on

Your computer must be connected to the Internet for Windows to be able to search online for a device driver. To see if your computer is connected to the Internet, open your web browser and try accessing a website. If you’re temporarily disconnected, such as when you’re traveling with a laptop, wait until you’re online again, and then try reinstalling your device.

Windows can’t check for the latest drivers unless automatic updating is turned on. Most people turn on automatic updating the first time they use Windows, but if you’re not sure you did, you should check to make sure it’s turned on.

– Turn Automatic Updating ON and OFF

  1. Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
  2. Tap or click Choose how updates get installed.
  3. Under Important updates, choose the option that you want.
  4. Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box.
  5. Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows check box, and then tap or click Apply.
2. Manually check for drivers using Windows Update
  1. Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.
  4. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.
  5. On the Windows Update page, click Install updates Administrator permission required If you’re prompted for an administrator password or confirmation, type the password or provide confirmation..
2. Manually install the drivers for the device
  1. Copy the PN driver install file (exe file) into a new folder and name it.
  2. Rename the file from .exe to .zip . Don’t worry if you get error warnings, just go ahead and do it anyway.
  3. Extract the now zip file into this folder.
  4. In Device Manager, right click on the PN entry under “Other Devices” and choose Update Driver.
  5. In the Update Driver window, choose Browse my computer for driver software. 
  6. In the next window, click the Browse button and navigate to the location of the extracted folder above and click Next.
  7. NOTE : YOU WILL HAVE TO REPEAT STEPS 4 to 6 TWICE
    During the manual install, first the COM port is configured then the the USB protocol. Once the first time is done, simply go back to step 4 and repeat.In Device Manager, after doing BOTH installs, you will see:- Under Universal Serial Bus controllers, you will find an entry that says:

    %USB\VID_0403&PID_6001.DeviceDesc%

    AND

    – Under Ports (COM & LPT)

    Pocket Neurobics Wireless Dongle (COMx)

  8. ATTENTION: SOME COMPUTER BRANDS like to reserve COMs 1, 2 and 3 for their own use. If no COM ports are used, a new install enumerates the next available port (normally COM3). If you still have problems and the device is connected to COM 3, you can change the port assignment manually.1. In Device Manager, right-click the PN device name under PORTS(COM & LPT)2. Click on Properties > Port Settings > Advanced.

    3. On the COM Port Number field. change the COM port from COM3 to another port (we recommend using COM6 and above to avoid conflict).

    4. Click OK

  9. After installing the driver manually OR doing an Automatic Update, REMOVE THE PN DEVICE FROM THE PORT AND REINSERT IT.
  10. Open BioExplorer and add the device as usual.
NOTE: This last procedure is a fool-proof way to install the driver. It bypasses the installer and provides Windows with the system files it needs to perform the install.
If you get any errors with this procedure, it will always be related to your rights are a user – either UAC settings that need to be changed or the user trying to perform this install is not the Administrator.ALSOPAY ATTENTION TO THE MANY LAYERS OF SECURITY SOFTWARE YOU HAVE INSTALLED ON THE COMPUTER.

Many security programs out there install MANY layers of security to avoid Malware and Viruses. KNOW HOW TO OPERATE YOUR ANTI-VIRUS and WINDOWS SECURITY SOFTWARE so you know now to turn it off in order to have the driver installed.

Why does this driver have problems bypassing Windows security and others don’t ?

Because it goes deep into the setup of the USB port and establishes hard-coded transmission protocols such as baud rate. In order to do that, this driver needs to make changes that go deep into the way Windows operates. The PN driver makes these changes to ensure that, once installed, you will never lose packets of information while receiving biosignal data from our devices.

Driver 141101 : Windows 8.1 and Signed Drivers

Although the PN driver IS signed, I have found people are having issues with drivers from multiple sources sometimes, in some machines.
MS Dev does not seem to know the rhyme or reason.

Alternatively, people are simply turning off the 64bit signature test and things seem to be working fine then. Here’s the procedure, in case you have not heard of this solution

Press the Win + C keyboard combination to bring up the Charms Bar, then click on the Settings Charm.

We need to head into the Modern Control Panel, so go ahead and click on the Change PC settings link.

When the Control Panel opens, switch over to the “Update & recovery” section.
 
Then click on the Recovery option on the left hand side.

Once selected, you will see an advanced startup section appear on the right hand side. You will need to click on the “Restart now” button.

Once your Computer has rebooted you will need to choose the Troubleshoot option.
Then head into Advanced options.Then Startup Settings.

Since we are modifying boot time configuration settings, you will need to restart your Computer one last time.

Finally, you will be given a list of startup settings that you can change. The one we are looking for is “Disable driver signature enforcement”. To choose the setting, you will need to press the F7 key.

That’s all there is to it. 🙂 Your PC will then reboot and you will be able to install unsigned drivers without any error messages.

Driver 141101 : Windows doesn’t look for driver in its on-line repository, can’t find

It seems like some copies of Windows 7 – markedly Windows 7 machines which have been UPDATED from earlier versions of Windows – do not have Windows Group Policies setup.
My machine (a backup machine that was XP > updated to Win7) didn’t have it, so as soon as I inserted the QWiz into a USB port, I got an instant message allocating the device to the “Other Devices” category in Device Manager, with a warning.

Clicking “Update Driver” does nothing.So happens that what controls the “let’s go search for a driver for this device” feature is the said Group Policy that, as nonexistent, is set to NOT CONFIGURED. It’s not ON, it’s not OFF – it just IS.

If you insist enough times, Windows gets confused and does the install – but it’s not guaranteed.
Devices such as printers, keyboards and mice will work if connected, because Windows use the its own general drivers that it hides in the .INF folder.

The fix is messy – not complicated but very involved and full of steps. But before jumping into that, the first test to find out if this is the problem with a specific machine, do the following on Windows 7

1. Click on Start
2. Type  mmc gpedit.msc on the search box and Enter

If the Group Policy Window Open and it’s populated, go to the location shown in the picture below and check if the highlighted line says DISABLED.

If it does, you have a different problem.

if it does NOT, change it to disabled and reboot the machine without any equipment connected. When the machine comes up, connect it to Windows making sure you have an internet connection.

Problem Solved.

BUT

If you get an error message instead of the Group Policy window above, the messy fix is needed.

Working on documenting it now – will send information and necessary install files when ready.

NOTE: NOT saying this is the reason ALL of the drivers that failed failed – but this is definitely a strong possibility.

Neurofeedback 140601 : what assessment techniques using the Cap?

The Q-wiz can do the BMr mini-Q, but almost all users are using the Peter van Deusen 4 channel assessment technique. This is a free xl spreadsheet dovetailed into BioExplorer. Peter also has a support forum. See here…
http://brain-trainer.com/faq/getting-started/

http://brain-trainer.com/about/tlc-assessment/

Install of Wiz Products on Windows 7, 8 and 8.1

The install of the Wiz drivers is easy and straight-forward, however, because it creates a virtual parallel port, it needs to make deep changes within the Windows Registry and security barriers prevent the install of happen.

Some of the symptoms you have one or more security settings or programs that are preventing the install of the driver are described below:

 

1. You insert the USB cable into the computer, connect it to the unit and the install does not start.

2. You receive a message similar to “This operation requires elevation”.

3. You run the driver install manually and it seems to install, but doesn’t.

4. You check the Device Manager and no Port was created.

If this happens to you, check the following, in order.

 

EXTERNAL SECURITY SOFTWARE

 

There are several virus scanners and Internet Security Programs on the market that simply lock the registry and prevent changes. At the time of this writing,  if you have:

Norton Security – any product

Symantec – any product

TrendMicro – any product

BitDefender – any product

they have to be completely disabled. Completely disabling these products sometimes require calling the company and asking for instructions on how to do it. Please keep in mind that simply quitting these applications does not disable their “stealth” protection and they will prevent the install of the Wiz drivers.

To check which of these programs you have installed – if any – go to the Belarc website (http://www.belarc.com/free_download.html) download and run the free report. Once it is done, check the list of software installed – it will tell you what you have and if it is running.

Please contact the appropriate manufacturer and ask for instructions on how to temporarily disable *all protection while the driver is installed. Once it is installed, you can turn all security back on.

Once security is completely disabled, inserting the USB cable directly into a PC USB port will trigger the driver install. You will see a sliding icon in the Start bar glowing gree during the process. Once it is done, the bar disappears and the port is created.

WINDOWS SECURITY

1. Make sure your computer is connected to the Internet and automatic updating is turned on

Your computer must be connected to the Internet for Windows to be able to search online for a device driver. To see if your computer is connected to the Internet, open your web browser and try accessing a website. If you’re temporarily disconnected, such as when you’re traveling with a laptop, wait until you’re online again, and then try reinstalling your device.

Windows can’t check for the latest drivers unless automatic updating is turned on. Most people turn on automatic updating the first time they use Windows, but if you’re not sure you did, you should check to make sure it’s turned on.

– Turn Automatic Updating ON and OFF

  1. Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
  2. Tap or click Choose how updates get installed.
  3. Under Important updates, choose the option that you want.
  4. Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box.
  5. Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows check box, and then tap or click Apply.

 

 

2. Manually check for drivers using Windows Update

  1. Open Windows Update by clicking the Start button . In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.
  4. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.
  5. On the Windows Update page, click Install updates If you’re prompted for an administrator password or confirmation, type the password or provide confirmation..

3. Manually install the drivers for the device

 

  1. Copy the PN driver install file (exe file) into a new folder and name it.
  2. Rename the file from .exe to .zip . Don’t worry if you get error warnings, just go ahead and do it anyway.
  3. Extract the now zip file into this folder.
  4. In Device Manager, right click on the PN entry under “Other Devices” and choose Update Driver.
  5. In the Update Driver window, choose Browse my computer for driver software. 
  6. In the next window, click the Browse button and navigate to the location of the extracted folder above and click Next.
  7. NOTE : YOU WILL HAVE TO REPEAT STEPS 4 to 6 TWICE
    During the manual install, first the COM port is configured then the the USB protocol. Once the first time is done, simply go back to step 4 and repeat.In Device Manager, after doing BOTH installs, you will see:- Under Universal Serial Bus controllers, you will find an entry that says:

    %USB\VID_0403&PID_6001.DeviceDesc%

    AND

    – Under Ports (COM & LPT)

    Pocket Neurobics Wireless Dongle (COMx)

  8. ATTENTION: SOME COMPUTER BRANDS like to reserve COMs 1, 2 and 3 for their own use. If no COM ports are used, a new install enumerates the next available port (normally COM3). If you still have problems and the device is connected to COM 3, you can change the port assignment manually.1. In Device Manager, right-click the PN device name under PORTS(COM & LPT)2. Click on Properties > Port Settings > Advanced.

    3. On the COM Port Number field. change the COM port from COM3 to another port (we recommend using COM6 and above to avoid conflict).

    4. Click OK

  9. After installing the driver manually OR doing an Automatic Update, REMOVE THE PN DEVICE FROM THE PORT AND REINSERT IT.
  10. Open BioExplorer and add the device as usual.

NOTE: This last procedure is a fool-proof way to install the driver. It bypasses the installer and provides Windows with the system files it needs to perform the install.
If you get any errors with this procedure, it will always be related to your rights are a user – either UAC settings that need to be changed or the user trying to perform this install is not the Administrator.

ALSO – again, a reminder:

PAY ATTENTION TO THE MANY LAYERS OF SECURITY SOFTWARE YOU HAVE INSTALLED ON THE COMPUTER.

Many security programs out there install MANY layers of security to avoid Malware and Viruses. KNOW HOW TO OPERATE YOUR ANTI-VIRUS and WINDOWS SECURITY SOFTWARE so you know now to turn it off in order to have the driver installed.

These procedures have proven to work 100% of the time and if followed will install the drivers without a problem.

note:

1. THE DRIVERS ARE DESIGNED TO WORK ON PCS and not MACS

2. SOME USERS HAVE HAD SUCCESS RUNNING THEM ON MAC VIRTUAL MACHINES, but this install is not supported by us – you can try it at your own risk.