policies

Privacy Policy

Your information is kept private. Period.

Pocket Neurobics® s is committed to honoring your privacy.

Information on visitors collected on our site is used exclusively by us and is NOT otherwise distributed, revealed, sold or used for any other purpose.
Additionally, all of the information you provide through the Online Store is kept confidential and is never distributed. 

If you have any questions or comments about our privacy policy, do not hesitate to contact us:info@pocket-neurobics.com

Policies

LIMITS OF RESPONSIBILITY

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pocket Neurobics®, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Pocket Neurobics’® services.

ERRORS ON OUR SITE

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Pocket Neurobics®. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Pocket Neurobics® will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 7 days regarding price or promotion discrepancies.

RETURNS OR EXCHANGES

We happily accept returns or exchanges on defective merchandise. Warranty period  is 6 months from date of sale, after which a service fee will apply.

Due to high shipping costs and inventory management, there is a 20% restocking & order processing fee for all returns and cancellations. Refunds are given in the form of store credit. The buyer is responsible for the shipping and return postage – we strongly suggest a mailing service with tracking number is used. Pocket Neurobics® is not responsible for any lost or damaged merchandise. Please be certain of your selections before making payment.

If  there is a problem with your order, you must contact us within 7 DAYS of the receipt. It is necessary to contact sales@pocket-neurobics.com to obtain authorization for any returns or exchanges.

DEFECTIVE ITEMS

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact sales@pocket-neurobics.com  for assistance.

DAMAGED  ITEMS 

Pocket Neurobics® uses USPS for shipping – If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact the fulfiller immediately using the information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

INTERNATIONAL SHIPPING 

Pocket Neurobics® ships internationally to all countries we are permitted to trade. Shipping is always via USPS or, in special cases, using an existing account with Fedex or UPS the buyer may provide. Pocket Neurobics® is not responsible for lost packages when the address provided by the buyer is incorrect. Also please note that some countries may have duties and/or taxes payable – All import/export expenses are the responsibility of the buyer, with no exceptions.